01
Open the work order
Add the vehicle, service location and what you know. You do not need to diagnose the car yourself.
Customer service order
One job record. From the first symptom to the final amount.
Describe the vehicle problem once. Questions, quotes, revisions, appointment options, approved changes and completion stay attached to the same service order.
Service ledger
What actually happens after you submit the job.
CUSTOMER CONTROLLED
02
Match the right shops
Provider eligibility uses marketplace status, specialization and geography instead of broadcasting every job to everybody.
03
Clarify before pricing
A provider can ask questions inside the job record. The answers stay with the request instead of disappearing into calls and texts.
04
Compare real offers
Diagnostics, labour, parts, fees, tax, duration and warranty can be separated so quotes are easier to compare.
05
Keep quote history
Revised offers become new versions. The previous commercial record is not silently overwritten.
06
Select the provider
Hold, reject or accept. Once you accept one offer, the request stops behaving like an open bidding board.
07
Confirm the appointment
The selected provider proposes service times. A replacement time does not erase the active booking until you choose it.
08
Control added work
If the scope changes, the provider submits a priced change order. You approve or reject it before the approved total changes.
09
Close the record
Completion, attendance, review and the actual final amount become part of the job history.
Quote integrity
The platform keeps the commercial path visible.
The accepted quote is only the start of the cost record. Approved change orders are added explicitly, then the final amount can be compared with the customer-approved total.
- Accepted quote remains preserved.
- Every approved price change has a reason.
- Rejected changes do not alter the approved total.
- Final amount can be checked against the agreed record.
Private until selected
Contact details do not need to become the marketplace.
Submitting an offer does not automatically reveal private contact information. The transaction moves into direct scheduling after the customer selects a provider.
Special flows
Mobile service and towing stay purpose-built.
Mobile providers can work at the customer location. Towing uses pickup, ETA and dispatch states instead of pretending an emergency tow is a normal garage appointment.
Start with the symptom